El Camino Hospital offers the convenience of on-line hospital bill payment through Safe Pay Services, a PCI-compliant financial service provider. Safe Pay Services is owned and operated by Safe Pay Services, Inc. All payment transactions are secure and regulated by Federal Reserve banking law.
Safe Pay Services accepts Discover, Mastercard and Visa, or you may choose to pay through your checking account or savings account. You can pay your entire hospital bill or a portion of your hospital bill, or you can up automatic monthly payments. [Note: Our system is unable to set up automatic payments at this time; this option will be re-enabled on Thursday, August 26, 2010.]
Your personal physician or other physicians providing you with special services will bill you separately. Members of the medical staff are independent practitioners as are as those practitioners providing services such as Emergency Department physicians, anesthesiologists, CRNs, pathologists and/or radiologists. Independent laboratory and radiology service organizations will also bill you separately for reading and interpreting EKGs, X-rays, EEGs and lab tests. Please see below for a summary of our billing and collection policies. Click on the button below to use the Safe Pay service:
Insurance
If you have questions about what is and is not covered under your health care policy, please consult your health care policy provider. If you have insurance, the Patient Financial Services office will bill your insurance carrier if complete information was provided at the time of registration. Though we try and assist our patients on coverage questions, it is your responsibility to know what is covered under your policy.
Once your insurer processes your claim, we will file any secondary insurances provided to us. If you have questions about your account, please contact our Patient Financial Services department at 650-940-7220, Monday - Friday, from 7:00 a.m. - 6:00 p.m.
Patient Balances
If a balance remains after all insurances have processed your claim, you will receive a billing statement. You may also receive a billing statement from us if your insurance does not pay your claim. Patient balances are due upon receipt of your billing statement. Delinquent accounts may be referred to outside collection agencies if payment in full or mutually agreed upon payment arrangements are not obtained in a timely manner.
El Camino Hospital encourages you to contact our Patient Financial Services department if you cannot pay the balance due. One of our friendly customer service representatives or a financial counselor will be happy to discuss all of our payment options with you and help you find the plan that best fits your budget. Please contact our Patient Financial Services department at 650-940-7220, Monday - Friday, from 7:00 a.m. - 6:00 p.m. PST for assistance.